Terms & Conditions

Terms and Conditions of Sale for Mosh & Sons Ltd t/a Oadby Ceramics

Interpretation
Throughout this document the following terms will be referred to:

We, Us, Our & The Company is: Mosh & Sons Ltd t/a Oadby Ceramics Company Number 10970885. VAT number 278860745. Address: 58 Kenilworth Drive, Oadby, Leicester, LE2 5LG.
Conditions: meaning the terms & conditions set out within this document.
Contract: the legally binding agreement between yourself & Mosh & Sons Ltd for the sale & purchase of products which incorporates these conditions.
Special Ordered Goods: Items not stocked by us and specially ordered on your request from a 3rd party supplier, these items are marked with an asterisk (*) on the receipt or invoice.
Delivery location: the location where the products are to be supplied & sent to, set out within the order. This location must be within England, Wales, Scotland & Northern Ireland only.
The Customer, You, Your: refers to the customer purchasing the goods.

General Terms and Conditions

This page outlines the terms and conditions on which we supply the goods (Goods) as listed in our catalogue, displayed in our showroom and on our website www.oadbyceramics.co.uk to you (the customer). These terms and conditions do not affect your statutory rights. Please read these terms and conditions carefully before ordering any Goods from our site or stores. You accept that by ordering any of our Goods, you are agreeing to be bound by these terms and conditions.

You should print a copy of these terms and conditions for your reference

Every effort has been made to ensure the accuracy of all information on this website, however all measurements should only be used as a guide and final checks made before purchase and installation.

We must also reserve the rights to amend details, prices and specification without notice. Whilst we have endeavoured to maintain accuracy throughout this website all images are for illustration purposes only and are subject to change. E&OE.

All orders are accepted subject to the availability of the product at the time.

The company’s catalogue, price list and other advertising matter shall not form any part of any contract between the buyer and company. Any price quotation by the company or its agents or employees shall be deemed to be for the purpose of information only and shall not constitute an offer to sell.

Ordering Tiles

All materials should be inspected for quality, shade and defects before fixing as no claims will be accepted once materials are fixed.
We will not accept any charges for the fitting or refitting of faulty products.
Tile sizes may have slight variances, this is due to natural materials. All Our tiles adhere to BS standards on tile tolerances.
It is the customers duty to check they have ordered sufficient materials, and any calculations are only as a rough guide which is given in good faith. We will not be responsible runs short or has ordered extra.
It is not unusual for a small portion of tiles to be damaged to some degree upon delivery. These damaged tiles can be used for cuts. However, if an unacceptable amount has been damaged, please contact our customer care team immediately to report this and arrange replacements.
It is your responsibility to check you have the correct tile before installation. Reporting incorrect tiles delivered after installation will not be accepted.

Colour Match & Sizing

Shading is an inherent characteristic of most ceramic, porcelain, stone and wood products. It is therefore important that customers check the materials before fitting and order the correct quantities as no guarantee can be made to match the shade previously supplied or that the same design will still be available.
Colour match is as exact as the manufacturing process and materials allow and must be checked before installation. Woods are natural materials and therefore will have grain and colour difference. Tiles, ceramics and acrylics have different light characteristics and will appear slightly different in certain lighting conditions to others.
Some glazed and unglazed surfaces of tiles are subject to crazing. This is an inherent characteristic of the decorative glazes and is not a manufacturing defect.
Customers are advised to lay tiles before fixing to check the variation of the pattern and colour as tiles may vary due to their design.
Natural stone tiles or marbles may require sealing before grouting. Follow correct care instructions for natural stone products to avoid staining and damage.
Avoid using dark grouts on natural stone and polished porcelain to avoid staining.

Pricing and Payment

All prices include VAT unless otherwise stated.
We reserve the right to amend or update our pricing at any time. Orders placed or paid for will not be affected by price increases.
Orders placed within any of our showrooms require a minimum 30% deposit.
Orders placed in store must be paid in full within 60 days of the deposit payment or 5 days prior to the agreed delivery date, whichever comes first. Website orders must be paid in full at the time the order is placed.
Special Order Items, goods sold at exhibitions, goods sold as ex-display or clearance are to be paid for in full at the point of ordering.
Customers who do not collect their goods, once paid for, within 90 days will lose all their deposit and the goods will be put back for sale. These goods will remain the property of the company until paid for and collected within the 90 days period.

Delivery

Free deliveries do not form part of the contract of sale.
Delivery estimations are made in good faith, but time shall not be of the essence of the contract and such time shall be intended as an estimate only
Any access issues regarding your access to your property must be reported to us at the time of ordering
Our standard delivery service is a kerbside service only, delivery drivers are instructed under no circumstances to take goods into your property. We do not accept any liability for damages caused to your property inside or outside. If under any circumstances, you allow the delivery driver to enter your premises you do so at your own risk.
All standard deliveries are kerbside drop. An able-bodied person must be present to sign for delivery and move goods to a safe place.
It is the customers responsibility to check for any damages to items or missing items from a delivery. Any incomplete deliveries must be reported to us via email (sales@oadbyceramics.co.uk) within 24 hours of delivery.
We shall not be liable for shortages or damages of goods once they have been delivered, or collection has been made unless signified at the time of delivery or collection or in writing via email withing 24 hours.
Customers collecting goods from any of our stores must check no items are missing from the order and report any damage to the product before leaving the premises.
We will not be responsible for delays to installation due to goods not being ordered or checked before fitting the products.

Damaged, Missing or Faulty Goods

24 Hours ‘Inspection Period’ for obvious damage to products and product packaging
Please report any items not delivered with your order or incorrectly supplied items within the Inspection Period.
All obvious damage and damaged packaging must be reported within the Inspection Period. It’s recommended to photograph any damaged items or damaged packaging on delivery as evidence. This will speed up any claims for replacements.
When reporting damaged or faulty items we may ask for photographic evidence or to inspect the item before we accept a request to repair, replace or refund.
Once we have confirmed the item is faulty or damaged, we will contact you to arrange either for us to collect the goods, for you to return the goods to us or for you to dispose of the goods. Do not dispose of goods without our written confirmation.
In the instance a customer must post an item back for inspection or testing the customer is required to retain the postage receipt which can be claimed back once the item have been deemed as faulty after inspection.
Items can be returned to the store; however, a refund will not be issued until we have inspected the item and deemed it as faulty.
All replacement goods will be shipped via standard delivery at our cost either directly to you or for collection from the store at our discretion.
Installation is deemed as acceptance of the product's condition. By commencing with installation, you are accepting that the goods are free from obvious defects or faults.
Missing parts should be reported to us within 14 days of delivery and before installation is complete. After installation it will be assumed the customer has lost the parts.
We do not cover damaged or faulty items which have been neglected by you, or which have become damaged due to poor maintenance.

Returns & Cancellation Policy

Stock items may be returned for a full refund within 14 days of invoice date. Returned goods must be accompanied with a valid proof of purchase. (receipt or invoice). Goods must be in their original condition, packaging and in a resaleable condition.
Goods must be returned to our Distribution Warehouse at 58 Kenilworth Drive, Oadby, Leicester, LE2 5LG.
Refund will be made to the original payment method. Please allow 3-5 working days for the refund to clear.
Specially ordered goods cannot be returned or cancelled for a refund, exchange or credit once ordered. Specially ordered goods will be marked with an asterisk (*) next to it identifying it as a special-order item. It is the customers duty to check whether the materials are stock items or special-order items.
Special order goods which are authorised for returns are subject to relevant restocking and returns fees.
We’re unable to accept the return of opened goods unless they have been confirmed as a faulty. This is due to health and safety and repackaging restraints which render the items non-transportable and not in a resalable condition.

DATA PROTECTION & PRIVACY
We can only use your personal information/identity and any other information you provide to us to help us to comply with our duties under the law to provide the goods and handle your payment for them. With prior consent we are also able to use your information to tell you about our products & services on the condition that we stop when instructed to do so by yourself in writing. We promise to use reasonable care to keep said information secure and confidential. You promise that the information you provide to us is true and to notify us promptly of any changes.

GOVERNING LAW, JURISDICTION, COMPLAINTS & CODES
This contract will be governed by the law of England & Wales. Disputes can be submitted to the jurisdiction of the courts of England & Wales or where you live in Scotland or Northern Ireland. Also, if you wish, you can use the following out-of-court or redress mechanism.